Privacy and Cookie Policy
Privacy Policy
River Tees More store, protect and process data relating to this policy.
River Tees More is committed to preserving the privacy of all customers and website visitors
By engaging in services with River Tees More you consent to the collection, use and transfer of your information, including data, under the terms of this policy. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
Who is the Data controller?
River Tees More is the data controller. River Tees More collects data as outlined in this statement for work served to beneficiaries of River Tees More to deliver goods and services direct to clients.
Who are the Data Processors?
Hubspoke Media support the delivery of this website alongside ONE IT. They will work in conjunction to this privacy policy along with their own policies.
What Personal Data do we Collect?
We collect the following personal data directly:
Name
Email Address
Address details
Phone numbers
Imagery
Video
We collect the following personal data to tailor and measure our service through the use of monitoring using tools such as Google Analytics:
- IP Address
- User Behaviour
- Visitor time
- Device
- Operating system
- User Acquisition
- User Referrals
Additional Personal Data we may indirectly through our clients:
Clients may pass data in order for us to carry out services on their behalf.
- Names
- Addresses
- Staff names
- Job Roles
- Email Addresses
- Post code data
- Images
- Video
- Social media account information/engagements
- Email address
- Documentation featuring the above personal details
For What Purposes are Personal Data Being Process and What is the Legal Basis for this?
River Tees More collects and stores data in accordance with the Data Protection Act and General Data Protection Regulation. All personal information will be stored securely and will not be shared, sold or rented to any other organisations or individuals without your permission unless required to do so by law enforcement agencies.
All of the above information will be held securely and in accordance with this privacy policy. You can request for any information we hold in relation to yourself by contacting lorraine.preston@rtmat.org.uk
Who is the Personal Data going to be shared with?
Whilst we don’t share personal data for use by other parties without your expressed permission we do use 3rd party providers to store and process data for the delivery of our services.
Website Hosting
Our website Hosting services are Hosted with 20i – a UK based hosting provider, we will use 20i to deliver our web services on your behalf. Registration of Domain names with the WHOIS database as is a requirement to hold a domain name.
Delivery of Goods
Personal data such as name and address maybe passed on to third party suppliers for purposes such as delivery of goods and resources.
Will my data be transferred out of the EU and if so will it be safe?
Hubspoke Marketing Ltd webservers are hosted in the UK. Google services are compliant with the EU-US and US-Swiss Privacy Shield Frameworks.
How long is my data going to be held?
Personal data will only be held for as long as necessary for us to be able to deliver our goods and services. Data on concluded projects will be held for 2 years. We will hold financial, customer and other company information that will be required and review our business and report on finances to bodies such as HMRC and Companies House for a minimum of 6 years.
Will I be subject to automatic decision making?
River Tees More does not use currently use automated decision making. If this changes the policy will be updated.
What rights do I have in respect of the personal data you hold about me?
You can request a record of all the personal data that River Tees More holds on you.
GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
What happens if I don’t provide my information? (where personal data is obtained from the individual)
If you do not provide personal data to River Tees More, River Tees More may not be able to deliver the requested goods and services.
Who can I complain to if I feel my rights are being violated?
If you are concerned that your rights have been violated, you can complain to Hubspoke Marketing Ltd via email: lorraine.preston@rtmat.org.uk Or you can contact the Information Commissioner’s Office www.ico.org.uk.
I didn’t give you my personal data, so what is the source and what type of personal data are you processing?
Data maybe provided by a client to River Tees More in order for River Tees More to deliver goods and services.
In this role River Tees More is the Data Processor processing the information on behalf of the client(s) who is the Data Controller.
Any changes to our privacy and data protection policies in the future will be posted to the online application and, where appropriate, through e-mail notification
Cookie Policy
When you use our website, a text file called a ‘cookie’ is placed in a directory on your computer. This file is passed through to our web server. By accepting our Cookie Notice upon arriving on our site you are consenting to cookies being place on your site.
Cookies allow websites to remember your preferences, Cookies can be sessional (they only last for the time you are on the website) or persistent (they last for a certain length of time)
The cookies that we use cannot harm your computer in any way or give away any of your personal information. We user cookies to monitor website user behaviour through the use of Google Analytics, including how you found our website, the pages you visit, the time spent on those pages and your interaction with our website. IP Addresses are also collected as part of Google Analytics. Facebook Pixel. We may use a Facebook Pixel to monitor site visitors site usage, with Facebook integration this is used to track the flow of traffic from Facebook and visitors interactions with our site. We may also use this information to tailor our services to site visitors and advertising.